StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." And for that, the law is on your side. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Its been well-reported in the media[2] and is the subject of a class-action lawsuit. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Lindsay is the author of this solution article. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. Your donation today powers the independent journalism that you rely on. You can also follow WPXI on Facebook and Twitter. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub updated their policy today. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Not surprisingly, this new policy has been heavily criticized. Thats quite the dramatic turnaround, considering less than a month has gone by. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Avoid close contact with people who are sick. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. For third party ticket resellers, it gets even more complicated. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If you have tickets, the first thing to do is decide what you want. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. StubHub will refund your money if an event is cancelled or moved. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. If an event is rescheduled or postponed, your ticket will be good for the new date. That customer may need to try and exchange those tickets, or attend the rescheduled date. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. 2023 Fortune Media IP Limited. This Rewards Cash is ready to be used right now through the Vivid . They will offer you either 120% credit on a future ticket purchase, or give you your money back. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Refunds will be equal to the original purchase price. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. All rights reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Its important to know your consumer rights when you ask for a refund. Only 120% coupon? The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. That guarantee is a promise you'll get your money back. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub users agree to StubHubs policy on venue health and safety protocols. Gambling problem? [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. If you don't, we may cancel orders and charge you as provided in our User Agreement. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Then theres the question of the legality of the move, beyond any ethical shortcomings. . Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. No problem. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Buyers turn to credit card disputes to recoup cash. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Its not acceptable, he said, explaining what to write. Thats everything that we can tell you about StubHubs returns and refunds policy! Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Stated performance for THIS DATE, THIS EVENT, is canceled. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. ICE Limitations. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Worth to consider! Overall, the website has very good customer service & refund policy. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. StubHub was pressing hard to get money. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Now, the company is the subject of two class action lawsuits Wheres that guaranteed refund? Thats simple contract law, he explained. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. How do I get a refund from StubHub? Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. But these are unprecedented times.. More: Stay up to date on all of MLives coronavirus coverage. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Ja Morants allegations of aggression off the court, explained. This station is part of Cox Media Group Television. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 21, et. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Events that were postponed or rescheduled wont be refunded, Fowlks said. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it.
