If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. From everything weve seen, the StubHub customer support is quite thin, to say the least. Customerscomplained to the media andfiled lawsuits. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. on 2/28 at 12:51PM Otherwise you will receive a voucher for 120% of your purchase price. Let us teach you the major money lessons you NEED to know. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Interactive chat AND TOLD ME THAT "Recine. Poor customer service is the biggest pet peeve to DoNotPay. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Reach out to customer service representatives via social media, Call the event organizer and state your case. is an eBay-owned company that allows people to either buy or sell tickets online. Would not make an exception,to a hotel reservation I made thru Priceline. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC but I havent been able to get in contact with anyone from StubHub. Youll get a refund if your event is cancelled and not rescheduled. Buy sports, concert and theater tickets on StubHub! Bradley R. Hightower. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Phone: 866-788-2482. We may be compensated if you click this ad. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. New Yorkers, however, are in luck. Dorado, PR 00646, Metro Office Park StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Events postponed or rescheduled won't be refunded, Fowlks said. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. We will process the refund to your original payment method within 5 days. where can I go to use activate the voucher so I dont lose that as well. Illinois This means sellers set the ticket prices. Supervisor " would NOT SPEAK WITH ME. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Clear your Internet browsers cookies and cache. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The clause is designed to protect both buyers and sellers. Refunding tickets to a cancelled event - stubhub.community Remember, your order is covered by our FanProtect Guarantee." It is free to list tickets for sale, and to search for tickets to buy on StubHub. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! International orders are handled a bit differently than those within the US, @Lighty7. How do I contact StubHub for refund? How do I contact StubHub for a refund? Harris Teeter. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. This material may not be published, broadcast, rewritten, or redistributed. Personal Loans can provide financial relief during an emergency. On March 7th, StubHub emailed Marrali a copt of its refund policy. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. I have been trying to purchase tickets for over a week now. Email: This information has not been added. JEVAR IS WHO HANDLED MY CALL. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And the exact same seats they re listed and sold for a different amount sold and the payout. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. What Happens If I DonT Pay National Insurance Contributions? Georgia Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. I saved to buy expensive tickets as a gift for my wife and now we cant go. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Copyright 2007 - 2023, ContactHelp.com. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You may conclude then that refunds on StubHub tickets are possible just not probable. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. All rights reserved. How to Get a Refund for All Your Tickets - Vulture There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Customer service all the way to your seat, 2000-2022 StubHub. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. No problem. 03-31-2022 08:37 AM. We'll email you when an event is canceled. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. They say $0.00. Contact us United States and Canada. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . There's a class action lawsuit against StubHub from other customers who want a refund too. How do I complain to StubHub? The seller would net $85.. You can reach the corporate office at 415-222-8400. I was a no show due to a soft water flooding of o Your California Privacy Rights / Privacy Policy. 6:00 AM - 7:00 PM PT weekends. This number worked fantastically, and I got all I needed accomplished! Click your state to see if you qualify! To reach customer support call 1-866-788-2482 Find contact information here. Concert canceled? Ticketholders have issues getting refunds - KSDK Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.
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