CONSUMER BEWARE! You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. I havent been able to identify your account. Can't believe these thieves are still in business/. They are real scum bags. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. In conclusion, careful when u sign with regus. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Just happened to me when I signed up. This article was previously written by Matt Moffit. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Don't be fooled by that. Dont know how many days youll need? Our customers satisfaction is our priority. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Call us Buy now However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. French has been your invoice and communication language since day one but Ive just updated it to English for you. Copyright 2023 Community Evangelical Church. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. It was an outstanding experience at the gym. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Why? 2.3.2. Sometimes they don't see my payments and kick me out of the system. Its clear from reading your comments that the main reason for your review is that of your agreement. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. I had expected to be required to pay for 3 months through 2/28/22. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? It should also state the reason behind why you want to cancel the membership. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Absolutely unacceptable behavior. Your termination will be automatically confirmed by email. Head of Customer Services. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. I cannot wait to advise every person that I can against engaging with this organization. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. We may have received incorrect data. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Does anyone know how to get the GBP payment back? Access our extensive global network of business lounges, coworking areas, or office spaces. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We found a responsible person where we inform her about the problem. They sited the non renewal clause but I have no copy of the contract in my account. I would like you to please confirm the receipt of the letter and the cancellation. Thanks again for your comments which help us improve. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We have tried to explain how our agreements work. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. How many days access a month do I get with my membership? 2.3. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Can I meet clients or bring a guest into a Regus business lounge? Prior to any renewal, our customers receive courtesy email reminders. Please log on to your online account and check that your phone number and email address are correct. Horrible Customer Service and Billing Practices! It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Doing so will take you to a sign-in page. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. DO NOT BE FOOLED BY UPFRONT LOW PRICING. If it has been longer than 30 days, please get in touch so we can investigate further. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Stay far away from Regus folks. i made an account a day ago and i tried contacting them to cancel my account. Regus Online Account. Orangetheory has a 30-day membership cancellation policy. Thanks for the heads up on this. How do you update your credit card details? I replied that the only solution I will accept is for the contract to be canceled and the money returned. Blue membership is free and includes only the discounts. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Access thousands of business lounges across the world simply turn up and get to work. I only need to book workspace occasionally - why should I register? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. The additional increase in your monthly fee is due to the annual indexation. Is that price point per person? Why have me sign a contract if you aren't going to keep your word? Once a class has ended, no changes can be made . One such way weve used before, is going through the Gourmet Society x DragonPass portal. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Kind regards, This will remove that member from your roster and credit the membership back to your account. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Michelle Spire Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Well, this may seem benign at first glance, but consider this reversal. I believe you must provide a 3-month notice (read your agreement). It should also state the reason behind why you want to cancel the membership. I am a small business and cannot afford any of this. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Regus helps businesses find and create the right workplace for their people. Kind regards, The temperatures in our office are 31 degrees and up everyday for the last few months. Regus appears unwilling to make these same accommodations. Thanks again for everything I will be happy to recommend your services! When I called the number to sort things out, the number was disconnected. Required fields are marked *. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Your email address will not be published. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Compare them below and choose the right one for your business. No customer service, no support, hang up phonecalls,, no email reaction 2.3. You can change your membership when its time to renew - just let us know. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. We appreciate your business. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. I look forward to receiving more information from you. Platinum membership includes access to an office. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Can I roll any unused coworking and office days into the next month? There is absolutely zero opportunity to engage with the corporate infrastructure. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The global pandemic has hit lots of businesses in different ways. We are a seasonal business and up until this year it worked for us. This company bills you for services you do not use. We understand that you'd have appreciated greater notice. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. This is not the case. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Sandra Melody Hi Ryan, I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. You can check these emails in the Account > Documents section of your online account. Great discounts. Best, This was the most frustrating service that I ever experienced. It was a nice experience with the club. Originally, total costs 20k THB, but end up with 50k THB. Turned up at 450 Bath Road, Heathrow. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. You can only revoke a membership attached to an active class. *T&Cs apply. Office staff are always friendly. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Meet in any city. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Global Customer Service at Regus, They auto renew your contracts without your permission. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . This does not apply to contract's renewal or expansion. What Regus did: I have tried ending my service with Regus but they won't allow me to end. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Kind regards, Thank you for your consideration. Interested in a product or service at this location? My membership number is XXX-0000-11111-0000. All our agreements automatically renew before their term finishes for an equal length to the previous one. Were sorry you had this experience and would love to help. You will regret signing with Regus. Find another option. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Its an automated process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you, Id like to be able to help but havent been able to identify your account. I look forward to receiving more information from you. Regus received the letter and allowed me to cancel my agreement with them! First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Mailforwarding, Hi Martin, Once your agreement with us has been renewed, well confirm it via email. Lorraine Brule It won't go in any direction! Click End Membership. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Assistant Global Customer Service at Regus. Note- they are similar to Spirit Airlines. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Kind regards, is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Your email address will not be published. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. All agreements end on the last day of a calendar month. Press J to jump to the feed. If not, let us think for a moment about the case law. Yes DragonPass also sells lounge entry direct without the need for a membership. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I have now joined acquire and Regus. Transparency is very important in everything that we do. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. No staff available for contacting on the event day. Its a very common part of a business when providing goods or services to customers and then not receiving payment. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I tried a one-month subscription and it has been literally impossible to cancel. Have a question or issue with your current products and services? ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Zero customer service, particularly regarding billing. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. They shut down my location with 2-day notice and then cancelled my agreement retroactively. I have no complaints regarding your club and the facilities. To my horror, the contract sent was being auto renewed without my consent. Today I haven't visited a Regus office in over two years yet the bills keep coming. Your email address will not be published. This company has the worst customer service I have ever experience in my life. I was using virtual office space. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. According to the contract terms, the last date of my membership with you is on {the date}. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Just terrible management at Regus. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Hi Hannah, Im sorry if you felt the need to escalate this. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We appreciate your business. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Michelle Spire I have been renting an office space at Regus in Kings Hill for over 12m now. How to stop regus from harassing me? On this page, you can first browse which airport lounges are available through this partnership. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Otherwise why would so many victims protest about this company? So, I don't think there won't be an issue with it. And, as I am moving to another state, it won't be possible for me to continue with the same. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Desposit/Retainer - $700 And answer could take 2-3 weeks! This is a very unprofessional way of handling the situation as this concerns health and safety. I believe both are correct. %%EOF Im sorry if you felt the need to escalate this. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. This should not come as a surprise to any customer. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. All of our templates are completely free to use and are designed to save you time and hassle. Thank you, I have enclosed the cancellation fee with this letter. Hi, is anyone aware if this is still valid and if any issues occurred? I paid for the service up until that point. If processed correctly online, we would not be able to ignore your requests. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points.
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