This fee is displayed in the c. Service 138. 1. 4th July 2018 . Please remember that you will not be paid for this sale. Pretty straightforward, you'd think? viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. But no problem, mistakes are easy to make - I'll just cancel the transaction and request a refund. Viagogo - the consumer rights act 2015. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 181st among Tickets sites. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. DO NOT USE VIAGOGO! Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. This will be deducted from your next payment. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo do not therefore a claim can be made against them for every sale. We will respond to your requests in respect of your personal information free of charge (except in the following circumstances, where we may charge a reasonable fee to cover our administrative . Bad. And so they did!!! Yesterday, the UK's Competition and Markets . Review your listing and you're all set. I recently listed 2 tickets for a concert that I can no longer attend which sold through Viagogo. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. JW. In July 2019, the world's predominant search engine banned Viagogo because of its shonky tactics. Any order is final. According to Choice's report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't . According to an investigation by The Guardian earlier this year, ticket touts were advertising 1 million worth of tickets they did not yet have on Viagogo. Failure to supply tickets as listed may result . Access the Cancel an order page, which can be done in two ways: Desktop only: Click the three-dot icon next to the order you want to cancel. Yes No Contact Customer Support Regional Settings View customer complaints of Viagogo, BBB helps resolve disputes with the services or products a business provides. If viagogo suffers higher damages as a result of the non-acceptance or storage, it may demand payment of those damages from the Buyer. ! It's quite a wild ride, ending with them . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Viagogo Receives Government Approval for $4 Billion StubHub Acquisition After Selling International Divisions. Service 137 Value 130 Shipping 118 Returns 108 They sent an email from another email address saying to cancel. 27 Reviews > What are viagogo's fees? View customer complaints of Viagogo, BBB helps resolve disputes with the services or products a business provides. viagogo allows individuals to sell unwanted tickets on its platform. Viagogo is back on Google, but we have evidence that it shouldn't be. As part of our listing guarantee, should the sale not be fulfilled accurately, viagogo reserves the right to charge the cost incurred to compensate the buyer and/or replace the tickets. Seller Support Team. Join the 15,801 people who've already reviewed viagogo. READ MORE: Ebay sells StubHub to Viagogo for $4bn. The below timeline depicts my (mis)adventures with the ticket reselling company viagogo. 2.7 Payment Authorization. Buyers: viagogo charges a service fee on top of the ticket price. Concerts Industry Legal Music Top Story April 28, 2021 . I have made a claim through my bank and I am awaiting their response. The platform ranks high on many rating websites and it is charmed with positive reviews. It is impossible to cancel or change an order already made on the service. Desktop and mobile web: In the Order Detail overlay, click More actions. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Google's own rules. Enter your ticket barcode or sign into My Account and tap on your order to view your tickets. Viagogo has a consumer rating of 1.29 stars from 1,676 reviews indicating that most customers are generally dissatisfied with their purchases. Viagogo do not therefore a claim can be made against them for every sale. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. I recommend BigHit.com, SeatGeek, and StubHub. The ticket reseller Viagogo was kicked off Google in July 2019 . "We did briefly see a drop off in complaints but then we saw a spike at the end of 2019. you cannot cancel the sale as the buyer is expecting to receive them. Removing your card & bank details will probably result in them issuing an invoice. They recently started charging for delivery too. Also, Viagogo has a B- rating, but is currently not an accredited business with the Better Business Bureau and has over 30 complaints against Viagogo on BBB.org. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the . Is Viagogo legit? Search for the event that you would like to sell tickets for. We will also charge VAT on our fees. At your last opportunity to back out of the transaction, you confirmed the sale. I spoke to them and then they sent me a message saying it was all ok and all going ahead. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Value 131. I opened a charge dispute with my credit card company, American Express . . Viagogo . The main advantage of this website is that you will pay the same price at the checkout that you see in the lists. There is a commission which they charge from seller when they list the ticket. . 2 reviews. Overall, this Viagogo review is on the fence since there are other options out there (continue reading for another ticket option). Very bad . Viagogo tickets. All reviews ticket company time event money refund day price concert email customer service viagogo website people site seat experience. Viagogo is back on Google, but we have evidence that it shouldn't be. Select and price the ticket (s) you'd like to sell. . Tell us how you'd like to get paid. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Vouchers Vouchers. I have made a claim through my bank and I am awaiting their response. The CMA has given the green light finally after it had previously ordered Viagogo to sell StubHub's operations outside of North America after it had deemed it would have been in control of 90 per cent of the resold ticket market in the UK. You must register for the event to post your tickets on StubHub. Show more. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the . Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Join the 33,888 people who've already reviewed viagogo. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 181st among Tickets sites. Viagogo cancellation fee. Sponsored by CardWiz LLC Find Your Best Credit Card in Seconds With Our Rewards Algorithm. viagogo reserves the right to cancel the Seller's sale, find replacement tickets for the Buyer and the Seller may be . As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Web: www.viagogo.com. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. A new defendant joined a province-wide class action lawsuit against some of Quebec's 15 most popular secondary market event ticket sellers, including, among others, StubHub, Vivid Seats, Ticketnetwork, FanXchange and Ticketmaster.Viagogo AG, who was included in the class action when it was initially proposed, was finally authorized as a defendant in January 2020, about five years after the . Review Updated 1/4/2022. The key pieces of consumer protection legislation relevant to the CMA's investigation are the Consumer Rights Act 2015 (CRA), the Consumer Contracts (Information, Cancellation and Additional . Viagogo's claim the primary ticket market is not interested in this issue is totally without foundation. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Then, click Cancel. you cannot cancel the sale as the buyer is expecting to receive them. . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Click Orders & Shipping. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. I received a message from viagogo 24 hrs before the event to say they were cancelling the transaction. Cancellation Questions. Viagogo.com Reviews. StubHub offers the option to reimburse you if the sale fails. . Viagogo Review Summary. | Read 13,421-13,440 Reviews out of 13,686 After the tour went on sale . Richardson also pointed to the fact that Viagogo continues to list tickets for concerts that aren't yet on sale on primary ticketing platforms. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. . Answer (1 of 3): Yes, they're one of resale marketplaces, however, I wouldn't recommend them since their site is slow and tickets are expensive comparing the other sites. 52%. When we receive an offer by credit or debit card, we will obtain a credit or debit card authorization from the Buyer equal to the amount stated in the offer, the booking fees and the shipping costs of the tickets. Answer (1 of 4): There is no Booking Fee. The seller of the tickets did not communicate to them. This website was reported to be associated with viagogo. . In this instance we will charge you the sum of 41.25 from your future sales payments or the credit card that was given as a listing guarantee". The ticket reseller Viagogo was kicked off Google in July 2019 . 10 Things to Know Before Buying. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . As standard practice the Venue do not send the e-tickets out until 48 hours before the event, however Viagogo cancelled my ticket sale and charged me a fee of 40 for not sending on these tickets immediately despite it being impossible to do so! Viagogo Review . While I think it's fair to say that . Dylan Smith. Shipping 119. They charge sellers 15% of the total ticket price, and charge buyers a whopping 30% of the total ticket price. Under the regulations list in The Consumer Rights Act of 2015 all secondary ticket sales have to show the full face value of the tickets. Returns 109. 7 hours ago. . Your experience can help others make better choices. Add contact information for viagogo. This is stated in the company's rules and agreement. | Read 2,141-2,160 Reviews out of 29,091 5%. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows in Europe, Asia Pacific, Middle East, & Africa, but there some negative Viagogo reviews discovered to be aware of You should make good on your obligations either by completing your side of the transaction, or by paying the agreed timewaster's fee. . Jemma Walsh. The Viagogo services are provided on an "as is" basis. Instead. Also, if you didn't commit to send the tickets directly to viagogo, the sale would require you to confirm it before you'd be liable (according to their own terms) so thats another angle to look at. . Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Google's own rules. I sold tickets to an event happening on 8th Jan 2022 on here week before christmas. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Viagogo has a consumer rating of 1.28 stars from 1,673 reviews indicating that most customers are generally dissatisfied with their purchases. The tickets are legit and the Megaseats platform is easy to access for everyone who wants to purchase an online ticket. Then, click Cancel. Platforms would also be held liable for incorrect information about tickets listed on their platforms. Business News Live Business Ed Sheeran leads charge against ticket touting, cancels 10,000 touted tickets By Chris Cooke | Published on Tuesday 18 July 2017. Viagogo Loses Appeal of $7M Fine in Australia; Ticketmaster, AMB Sports Extend Atlanta Teams . Viagogo may charge the Buyer a storage fee of 5% of the net purchase amount per month. 4.2 Total Score. Business News Live Business Ed Sheeran leads charge against ticket touting, cancels 10,000 touted tickets By Chris Cooke | Published on Tuesday 18 July 2017. Add new contacts. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. The Viagogo ticket Dugald purchased cost $2201, following the conversion of currency and the addition of Viagogo surcharges. That is, if for some reason your plans have changed and you will not be able to come to the concert, no one will return the money for the ticket you bought. . 81 Reviews . * In some cases, only select Ticketmaster events may allow tickets to be resold. While I think it's fair to say that . They charge you a 25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay . The ticket bots thrive because of platforms like Viagogo. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. That omission covers ticket delivery cost as well. Odds are Dugald would've been at a . Just visit the StubHub website and fill in the registration form. They charged me double the price of the real tickets, and never sent me a qr code or anything that could actually be used . Florida Venue Threatens to Cancel Resold Jimmy Buffet Tickets. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Whilst I was out of the country I was notified via e mail that Viagogo had sold these tickets; but before I could take them off the "Getmein" site they also confirmed a sale. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a . Hi, I have recently put two tickets to a concert for sale on two sites - "Viagogo" and "Getmein". Viagogo are terrible, I do not recommend using them. September 8, 2021. The Viagogo "service charge" alone was $512, but the most expensive ticket sold by the genuine Real Madrid partner was $442 - in total. Apparently not. We do not charge any fees for relisting tickets that you have originally purchased from us. Your experience can help others make better choices. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. They sold tickets I had deleted from the site and as I didnt have a screenshot of the deletion they wanted to charge me for new tickets and couldn't tell me how much that would be. Click the "Sell" button*. The buyer received the tickets on Christmas Eve. I hadn't received money so they could easily cancel the sale but refused. Viagogo was gouging the ticket price by $1759. We do not charge any fees for relisting tickets that you have originally purchased from us. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 14, 17 and 18 went on sale on Monday, and were "sold out in the first minute," according to a story in the Palm Beach Post. In July 2019, the world's predominant search engine banned Viagogo because of its shonky tactics. GB. Will never use Viagogo again. As you could not provide the tickets for your sale 9799872, we have had to cancel this. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Viagogo - the consumer rights act 2015. We will market your tickets on our platform to find a new buyer. But they didn't withdraw. Phone: +1 (866) 777-0353 0 0. Tell us about your experience with Viagogo.com: Your name: Your email address: Reviews 1,564. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. "It was big news in 2018 when NSW Fair Trading made ticket scalping illegal by making it an offence for ticket resellers such as Viagogo to charge more than 10% extra on the original ticket price and transactions costs," Webb said. Under the regulations list in The Consumer Rights Act of 2015 all secondary ticket sales have to show the full face value of the tickets. StubHub does not charge sellers any fees. Did you find this answer helpful? Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. On Etsy.com, click Shop Manager. Viagogo does not provide any warranty . Viagogo, like all other secondary ticket sites charge a seller fee AND a buyer fee. Digital Fuel Capital will acquire Stubhub international for an undisclosed fee. Viagogo is an online ticket marketplace for buying and selling tickets to live events. . I hadn't done my due dilegence, so I appreciate this is all my fault, but now they've sold I have found out that the tickets aren't transferrable, so I had to cancel the sale. " Short story now as we've spent two and half years trying to get refund of 176, basically they've stolen the money and . Write A Review (It only takes 30 seconds!) viagogo is the world's largest secondary marketplace for tickets to live events. If you can't find your event, you can tell us about it here and we'll add it to our website That's a lot of beans. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. viagogo is a global online platform for live sport, music and entertainment tickets.
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